FAQs

While you’re in your shopping cart, click the “Remove“ link right under the product price.

If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

If you’ve completed checkout, call 1-800-697-3259 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’ve completed checkout, call 1-800-697-3259 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

We accept major credit cards (Visa, MasterCard, Discover and American Express).

Unfortunately, employee orders do not qualify for financing.

Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

We charge your credit card when we ship the products you ordered.

Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

If you have created an online account, you can sign in to your account and check your status there.

If you have not created an online account, call 1-800-697-3259 to talk to one of our Customer Service staff, who can check the status for you.

The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island.

To read more about the program in general, click here.

To read about the program at a state level:

California State Recycling Program

Connecticut State Recycling Fee

Rhode Island State Recycling Program

We use an in-home delivery service to deliver these products. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame or set up the mattress on the adjustable base if you ordered one. They remove the packing materials and even remove your old mattress and box spring if you want them to.

Yes. It’s all part of our white glove delivery service.

Please visit our Shipping and Delivery page for current prices.

Mattresses, bases, and foundations can be delivered to remote locations and Alaska/Hawaii. There is a $600 surcharge per order; charges will be applied to your order based on your shipping address. The shipping timeframe is estimated at 4-6 weeks and may vary, based on delivery address. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

Sorry, we cannot ship to P.O. boxes

Employee orders are not eligible for returns. All sales are final.